Updated at September 19, 2024
Semly Pro (operated by Leadtree Digital Private Limited) is committed to ensuring satisfaction with the digital marketing courses and services we offer. However, it is important to understand our policies regarding returns and refunds before making any purchase. By purchasing from www.semlypro.com, you agree to the terms outlined below.
We strongly advise customers to thoroughly review course details, including syllabus, course objectives, and prerequisites before making a purchase decision. If any clarification is needed, our support team is available to assist you.
Access to Courses: Upon payment, you will receive full access to the purchased digital marketing course. If for any reason you encounter technical issues or are unable to access the course content, please reach out to our support team immediately at acadamy@semlypro.com. We will ensure that the technical issue is resolved as quickly as possible.
Course Content and Updates: All course materials, including video lectures, reading materials, and other educational content, are provided as is. Semly Pro reserves the right to update or modify the content as necessary. These updates are not grounds for a refund, as the courses evolve with industry standards.
We offer a range of digital marketing services, including SEO, PPC management, social media marketing, content marketing, and more. The following refund and cancellation terms apply to services:
Cancellations Before Service Commencement: If you wish to cancel your order for a digital marketing service before any work has commenced, you may request a refund by contacting our support team at acadamy@semlypro.com or calling +91 9833967010. Any refunds provided for cancellations will be subject to deductions for administrative costs.
Partial Refunds for Ongoing Services: If a service has been initiated but not completed, partial refunds may be considered at our sole discretion based on the proportion of work completed and the time invested. Refunds in such cases will be calculated on a pro-rata basis, accounting for services already rendered.
Non-Refundable Services: Services that have already been fully delivered or completed are non-refundable. This includes instances where deliverables have been provided as per the agreed scope of work, even if they do not meet subjective preferences after delivery.
Dissatisfaction with Services: If you are dissatisfied with a service that has been provided, we request that you notify us as soon as possible. We will review your concerns and attempt to remedy the situation. However, dissatisfaction after a service has been delivered or work completed does not entitle the customer to a refund, unless there is clear evidence that the service did not meet agreed-upon deliverables.
Duplicate Purchases: If a customer accidentally makes duplicate purchases for the same course or service, we will review and refund the duplicate charge upon verification.
Fraudulent Transactions: If you believe your account has been charged for a purchase you did not authorize, please notify us immediately at acadamy@semlypro.com. We will investigate the matter, and if found to be a fraudulent transaction, we will issue a refund.
Termination of Access: In cases where a customer has violated the terms and conditions of use (e.g., sharing course content, misusing our platform), Semly Pro reserves the right to terminate access to the course or services without providing a refund.
Refund Requests: To request a refund for eligible services or any special circumstances, please contact us at acadamy@semlypro.com with your order details, reasons for requesting a refund, and any other supporting documentation. We will evaluate the request and respond within 7 business days.
Refund Timeline: Approved refunds will be processed within 14 business days from the date of approval. The refund will be made to the original payment method used at the time of purchase. Please note that your bank or credit card provider may take additional time to process the refund and reflect it in your account.
Currency and Transaction Fees: Refunds will be processed in the original purchase currency. Any transaction fees incurred by third-party payment processors are non-refundable and will be deducted from the total refund amount, if applicable.
Semly Pro reserves the right to modify this Return and Refund Policy at any time, with or without notice. Any changes will be effective upon posting on our website at www.semlypro.com. We encourage customers to review this policy periodically to stay informed about our refund and return policies.
If you have any questions, concerns, or issues related to our return and refund policy, please contact us through the following channels:
Semly Pro c/o Leadtree Digital Private Limited
Email: acadamy@semlypro.com
Phone: +91 9833967010
Website: www.semlypro.com